Dear Valued Clients,

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As a trusted Managed IT Services Provider, we are dedicated to delivering the highest quality services to meet your evolving technology needs. Over the past year, the IT industry has undergone significant changes, driven by increasing demands for advanced security, more sophisticated solutions, and the need to stay ahead of emerging threats. To continue providing you with the exceptional service and protection you expect, we are updating our billing structure and line items for 2025.

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Why Are These Changes Necessary?

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1. Increased Security Demands: Cybersecurity threats are more sophisticated than ever, requiring advanced tools such as AI-based threat mitigation, unified detection platforms, and real-time monitoring. These updates ensure we maintain industry-leading security standards for your business.

2. Evolving Technology Landscape: The growing reliance on cloud services, remote work, and hybrid environments necessitates expanded services like enhanced endpoint management, user training, and proactive monitoring.

3. Transparency and Value: By refining our billing line items, we aim to provide greater clarity about the comprehensive services included in your plan, ensuring you fully understand the value of our offerings.

 

What Changes Are We Making?

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• Expanded Service Coverage: These updates include our Network Protection+ per-site base service, per device support, and per user support, ensuring a tailored approach to your IT management needs.

• Enhanced Service Descriptions: Our invoices will now feature more detailed line items, clearly outlining the scope of services provided, including security operations, endpoint management, and user management.

• New and Improved Offerings: We have integrated cutting-edge solutions, such as extended detection and response (XDR) and security information and event management (SIEM), to address emerging risks and provide comprehensive protection.

• Streamlined Support: Updates to helpdesk and escalation services will enhance response times and provide better support for your organization’s needs.

 

Our Commitment to You

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We understand that changes can sometimes bring questions, and we are here to address any concerns. Our team is committed to making this transition as seamless as possible while continuing to provide the high-quality support you rely on. These updates reflect our commitment to staying ahead of industry trends and ensuring your business remains secure, productive, and resilient.

 

Next Steps

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If you have any questions or would like to discuss how these changes impact your organization, please feel free to contact us at [support email/phone number]. We value your partnership and look forward to continuing to serve your IT needs in the year ahead.

Thank you for your understanding and continued trust in us.

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Sincerely,

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System Engineering and Management